REFUND POLICY

1. SUBSCRIPTIONS

ODPSI paid tiers (Operative and Specialist) are recurring monthly subscriptions billed in advance through Stripe. Each subscription renews automatically until cancelled.

2. CANCELLATION

You can cancel any time from your account under Manage Billing, which opens the Stripe customer portal. When you cancel, your subscription does not renew for the next period, and you keep access to paid features through the end of the period you already paid for.

3. REFUNDS

Payments for the current billing period are generally non-refundable, and we do not provide prorated refunds for partial periods or unused time.

We may issue a refund at our discretion — for example, in the case of a clear billing error or a duplicate charge. Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your jurisdiction.

Purchases made through the Apple App Store or Google Play are subject to those stores’ refund processes and must be requested through them.

4. HOW TO REQUEST A REFUND

To request a refund for a billing error or to ask about your eligibility, contact us using the address below with the email on your account and the date and amount of the charge.